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		Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors. by Macintyre, Mairi \| Parry, Glenn \| Angelis, Jannis. Publisher: New York, N.Y. : Springer, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658 SER 2011] (1). Place hold
		Handbook of service science / [edited by] Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer. by Maglio, Paul P \| Kieliszewski, Cheryl A \| Spohrer, James C. Edition: 1st ed.Publisher: New York, N.Y. : Springer, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4 HAN 2010] (1). Place hold

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