Your search returned 16 results.

Not what you expected? Check for suggestions
|
Providing quality service : what every hospitality service provider needs to know / William B. Martin.

by Martin, William B.

Publisher: Upper Saddle River, N.J. : Prentice Hall, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94 MAR] (1).
Managing service in food and beverage operations / Ronald F. Cichy, Paul E. Wise.

by Cichy, Ronald F | Wise, Paul E | American Hotel & Motel Association. Educational Institute.

Edition: Second editionPublisher: Lansing, Mich. : Educational Institute, American Hotel & Motel Association, [1999]Copyright date: ©1999Availability: Items available for loan: Taylor's Library-TU [Call number: 647.95068 CIC] (2).
Servlead : service leadership in a multicultural workplace / American Hotel & Lodging Educational Institute.

by American Hotel & Lodging Association. Educational Institute.

Publisher: Lansing, Michigan : The American Hospitality Academy and The Educational Institute of the American Hotel & Lodging Association, 2005Other title: Internship manual : cultural awareness and leadership development.Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94071 SER 2005] (2).
Leadership and management in the hospitality industry / Robert H. Woods, Ph.D., CHRE, Judy Z. King.

by Woods, Robert H | King, Judy Z | National Restaurant Association Solutions | American Hotel & Lodging Association. Educational Institute.

Edition: Third edition.Publisher: Chicago, IL : National Restaurant Association Solutions, LLC, 2010Copyright date: ©2010Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 WOO 2010] (1).
Services management : the new paradigm in hospitality / Jay A. Kandampully.

by Kandampully, Jay.

Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 KAN] (2).
Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.

by Tisch, Jonathan M.

Publisher: Hoboken, N.J. : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 TIS] (1).
Hospitality management / Lynn Van der Wagen, Lauren White.

by Van der Wagen, Lynn [author.] | White, Lauren (Public relations manager) [author.].

Edition: 4th edition.Publisher: South Melbourne, Victoria : Cengage Learning Australia, [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 VAN 2019] (1). On order (1).
Customer Service in Tourism and Hospitality [electronic resource].

by Hudson, Simon | Hudson, Louise.

Edition: 2nd ed.Publisher: Oxford : Goodfellow Publishers, Limited, 2017Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 647.940688] (1).
Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers.

by Barrows, Clayton W | Powers, Thomas F.

Edition: 9th edition.Publisher: Hoboken, New Jersey : Wiley, [2009]Copyright date: ©2009Other title: Management in the hospitality industry.Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 BAR] (4).
Quality customer service [videorecording]

by Clarry, Evan | Mavondo, Tariro | Video Education Australasia.

Publisher: Bendigo, Vic. : VEA, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 647.95 QUA 2010] (1).
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P.

Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 FOR 2012] (1).
Guest service in the hospitality industry / Paul Bagdan.

by Bagdan, Paul J, 1970-.

Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC [Call number: 647.94068 BAG 2013] (1), Taylor's Library-TU [Call number: 647.94068 BAG 2013] (1).
Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.

by Ford, Robert C (Robert Clayton), 1945- | Heaton, Cherrill P.

Publisher: Albany, N.Y. : Delmar/Thomson Learning, 2000Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 FOR] (5).
Achieving excellence in guest service / Josephine Ive

by Ive, Josephine.

Publisher: Melbourne, Vic. : Hospitality Press, 2000Availability: Items available for loan: Taylor's Library-TU [Call number: 647.2071 IVE] (2).