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Providing quality service : what every hospitality service provider needs to know / William B. Martin.
by Martin, William B. Publisher: Upper Saddle River, N.J. : Prentice Hall, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94 MAR]
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Managing service in food and beverage operations / Ronald F. Cichy, Paul E. Wise.
by Cichy, Ronald F | Wise, Paul E | American Hotel & Motel Association. Educational Institute. Edition: Second editionPublisher: Lansing, Mich. : Educational Institute, American Hotel & Motel Association, [1999]Copyright date: ©1999Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.95068 CIC]
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Servlead : service leadership in a multicultural workplace / American Hotel & Lodging Educational Institute.
by American Hotel & Lodging Association. Educational Institute. Publisher: Lansing, Michigan : The American Hospitality Academy and The Educational Institute of the American Hotel & Lodging Association, 2005Other title: Internship manual : cultural awareness and leadership development.Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94071 SER 2005]
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Leadership and management in the hospitality industry / Robert H. Woods, Ph.D., CHRE, Judy Z. King.
by Woods, Robert H | King, Judy Z | National Restaurant Association Solutions | American Hotel & Lodging Association. Educational Institute. Edition: Third edition.Publisher: Chicago, IL : National Restaurant Association Solutions, LLC, 2010Copyright date: ©2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 WOO 2010]
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Services management : the new paradigm in hospitality / Jay A. Kandampully.
by Kandampully, Jay. Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 KAN]
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Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.
by Tisch, Jonathan M. Publisher: Hoboken, N.J. : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 TIS]
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Hospitality management / Lynn Van der Wagen, Lauren White.
by Van der Wagen, Lynn [author.] | White, Lauren (Public relations manager) [author.]. Edition: 4th edition.Publisher: South Melbourne, Victoria : Cengage Learning Australia, [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 VAN 2019]
(1). On order (1).
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Customer Service in Tourism and Hospitality [electronic resource].
by Hudson, Simon | Hudson, Louise. Edition: 2nd ed.Publisher: Oxford : Goodfellow Publishers, Limited, 2017Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 647.940688]
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Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers.
by Barrows, Clayton W | Powers, Thomas F. Edition: 9th edition.Publisher: Hoboken, New Jersey : Wiley, [2009]Copyright date: ©2009Other title: Management in the hospitality industry.Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 BAR]
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Quality customer service [videorecording]
by Clarry, Evan | Mavondo, Tariro | Video Education Australasia. Publisher: Bendigo, Vic. : VEA, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.95 QUA 2010]
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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
by Ford, Robert C | Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P. Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 FOR 2012]
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Guest service in the hospitality industry / Paul Bagdan.
by Bagdan, Paul J, 1970-. Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC
[Call number: 647.94068 BAG 2013]
(1), Taylor's Library-TU
[Call number: 647.94068 BAG 2013]
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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
by Ford, Robert C (Robert Clayton), 1945- | Heaton, Cherrill P. Publisher: Albany, N.Y. : Delmar/Thomson Learning, 2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 FOR]
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Achieving excellence in guest service / Josephine Ive
by Ive, Josephine. Publisher: Melbourne, Vic. : Hospitality Press, 2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.2071 IVE]
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