Taylor's Library

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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P.

Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 FOR 2012] (1).
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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.

by Ford, Robert C (Robert Clayton), 1945- | Heaton, Cherrill P.

Publisher: Albany, N.Y. : Delmar/Thomson Learning, 2000Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 FOR] (5).
Place hold