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		Managing services : using technology to create value / Mark M. Davis, Janelle Heineke. by Davis, Mark M, 1944- \| Heineke, Janelle N. Publisher: Boston : McGraw-Hill / Irwin, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658 DAV] (2). Place hold
		Cram101 textbook outlines to accompany : managing services : using technology to create value / Davis and Heineke. by Davis, Mark M, 1944- \| Heineke, Janelle N. Publisher: [Moorpark, CA] : An Academic Internet Publishers, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 658 DAV 2007] (2). Place hold

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