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		Harvard business review on customer relationship management. Publisher: Boston, Mass. : Harvard Business School Press, c2001Other title: Customer relationship management.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HAR] (1). Place hold
		Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp. by Lipp, Doug. Publisher: New York : McGraw-Hill Education, [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC [Call number: 658.3124 LIP 2013] (1), Taylor's Library-TU [Call number: 658.3124 LIP 2013] (1). Place hold

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