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		Managing services : using technology to create value / Mark M. Davis, Janelle Heineke. by Davis, Mark M, 1944- \| Heineke, Janelle N. Publisher: Boston : McGraw-Hill / Irwin, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658 DAV] (2). Place hold
		Up close & personal? : customer relationship marketing @ work / Paul R. Gamble ... [et al.]. by Gamble, Paul R. Edition: 2nd ed.Publisher: London : Kogan Page, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 UPC] (2). Place hold

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