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Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift
by Swift, Ronald S. Edition: Upper Saddle River, N.J. : Prentice Hall PTR,Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 SWI]
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How market leaders grow faster than their markets / Carol Velthuis.
by Velthuis, Carol. Publisher: Petaling Jaya : MPH Group Publishing, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4 VEL 2010]
(1).
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Customer relations & rapport / author : Dr. John E. Forde
by Forde, John E. Publisher: Australia : South-Western/Thompson Learning, c2002Other title: Customer relations and rapport.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FOR]
(2).
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Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.
by Kaufman, Ron. Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAU]
(1).
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Customer service in the tourism industry / written and compiled by Lee Perlitz
by Perlitz, Lee. Publisher: Frenchs Forest, NSW : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791 PER]
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The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.
by Prahalad, C. K | Ramaswamy, Venkatram. Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4 PRA 2004]
(1).
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May I help you? : great customer service for small business / Jillian Mercer
by Mercer, Jillian. Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 MER]
(2).
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Profitable customers : how to identify, develop and retain them / Charles Wilson.
by Wilson, Charles. Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WIL]
(1).
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Brand management strategies : luxury and mass markets / William D'Arienzo.
by D'Arienzo, William [author.]. Publisher: New York : Fairchild Books, An imprint of Bloomsbury Publishing Inc : Bloomsbury, 2016Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.827 DAR 2016]
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