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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim

by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)].

Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage [Call number: 658.812 MOO] (1).
Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
Profitable customers : how to identify, develop and retain them / Charles Wilson.

by Wilson, Charles.

Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 WIL] (1).