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The four conversations : daily communication that gets results / Jeffrey Ford and Laurie Ford.

by Ford, Jeffrey (Jeffrey D.) | Ford, Laurie.

Publisher: San Francisco, CA : Berrett-Koehler Pub., c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.45 FOR 2009] (1).
Communicate clearly / Robert Heller.

by Heller, Robert, 1932-.

Publisher: London : Dorling Kindersley, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.45 HEL] (2).