Taylor's Library

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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.

by Evenson, Renee, 1951- | ebrary, Inc.

Edition: 1st ed.Publisher: New York : American Management Association, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.3/1245] (1).
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Communicating in organizations / Gerald M. Phillips.

by Phillips, Gerald M.

Publisher: New York : Macmillan, c1982Availability: Items available for loan: Taylor's Library-TU [Call number: 658.45 PHI] (1).
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Strategic communications management : making public relations work / Jon White, Laura Mazur.

by White, Jon | Mazur, Laura.

Publisher: [London] : Economist Intelligence Unit ; Reading, Mass. : Wokingham, England ; Addison-Wesley Pub., 1995Copyright date: ©1995Availability: Items available for loan: Taylor's Library-TU [Call number: 659.2 WHI] (2).
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Shut up and listen! : the truth about how to communicate at work / Theo Theobald and Cary Cooper.

by Theobald, Theo, 1957- | Cooper, Cary L.

Publisher: London ; Sterling, VA : Kogan Page, 2004Availability: Items available for loan: Taylor's Library-TU [Call number: 650.014 THE] (1).
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Management skills for new managers / Carol W. Ellis.

by Ellis, Carol W, 1946 July 13-.

Publisher: New York : American Management Association, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658 ELL] (2).
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Ongoing crisis communication : planning, managing, and responding / W. Timothy Coombs.

by Coombs, W. Timothy [author.].

Edition: Fifth edition.Publisher: Thoudand Oaks, California : SAGE Publications, Inc., [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4056 COO 2019] (1).
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Business and administrative communication / Kitty O. Locker, Jo Mackiewicz, Jeanine Elise Aune, Donna S. Kienzler.

by Locker, Kitty O [author.] | Mackiewicz, Jo [author.] | Aune, Jeanine Elise,Deauthor | Kienzler, Donna S [author.].

Edition: Twelfth edition.International student edition.Publisher: New York : McGraw-Hill Education, [2019]Availability: Items available for loan: Taylor's Library-TC [Call number: 651.7 LOC 2019] (1).
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Brilliant personal effectiveness / Douglas Miller.

by Miller, Douglas, 1966- [author.].

Publisher: Harlow, England : Pearson, 2015Other title: Personal effectiveness.Availability: Items available for loan: Taylor's Library-TU [Call number: 650.1 MIL 2015] (2).
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Visual thinking : empowering people & organizations through visual collaboration / Willemien Brand.

by Brand, Willemien [author.].

Publisher: Amsterdam, The Netherlands : BIS Publishers, [2017]Availability: Items available for loan: Taylor's Library-TC [Call number: 658.45 BRA 2017] (2).
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Ongoing crisis communication : planning, managing, and responding / W. Timothy Coombs.

by Coombs, W. Timothy [author.].

Edition: Sixth edition.Publisher: Thoudand Oaks, California : SAGE Publications, Inc., [2019]Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4056 COO 2023] (2). Items available for reference: Taylor's Library-TU [Call number: 658.4056 COO 2023] (1).
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