The four conversations : daily communication that gets results / Jeffrey Ford and Laurie Ford.
By: Ford, Jeffrey (Jeffrey D.)
.
Contributor(s): Ford, Laurie.
Publisher: San Francisco, CA : Berrett-Koehler Pub., c2009Description: xiv, 238 p. ; 22 cm.ISBN: 1576759202 (pbk.); 9781576759202 (pbk.).Subject(s): Communication in management | Interpersonal communication | Business communicationDDC classification: 658.45
Contents:
Four conversations in a successful workplace -- Initiative conversations : create a future -- Understanding conversations : include and engage -- Performance conversations : ask and promise -- Closure conversations : create endings -- Using the four conversations -- Support the conversational workplace.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Main Collection | TU External Storage-LCS | 658.45 FOR 2009 (Browse shelf) | 1 | Available | TBSxx,28000,03,CL | 5000104967 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
Includes bibliographical references (p. 217-221) and index.
Four conversations in a successful workplace -- Initiative conversations : create a future -- Understanding conversations : include and engage -- Performance conversations : ask and promise -- Closure conversations : create endings -- Using the four conversations -- Support the conversational workplace.