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Business communication at work / Marilyn L. Satterwhite and Judith Olson-Sutton.

By: Satterwhite, Marilyn L.
Contributor(s): Olson-Sutton, Judith, 1944-.
Series: xiv, 522 p. Edition: 3rd ed.Description: Boston, Mass. : McGraw-Hill / Irwin, c2007.ISBN: 9780071107402; 0071107401 (pbk.).Subject(s): Business communicationDDC classification: 658.45
Contents:
Unit 1: The process and challenge of communication - 1. Setting the stage for effective communication - 2. Choosing the right words - 3. Developing sentences and paragraphs -- Unit 2: Basics for communicating effectively - 4. Developing listening and speaking skills - 5. Planning and organizing business messages - 6. Using technology to improve communication - 7. Formatting business messages -- Unit 3: Effective messages - 8. Goodwill principles and goodwill messages - 9. Messages for inquiries and requests - 10. Claim and adjustment messages - 11. Persuasive messages - 12. Order, credit, and collection messages -- Unit 4: Reports and media communications - 13. Developing memos and memo reports - 14. Creating press releases, newsletters, and letters to public officials - 15. Constructing and presenting reports - 16. Preparing meeting communication -- Unit 5: Employment communication - 17. Starting the employment process - 18. Selling yourself to employers.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 5, BayNo 5

 658.45 SAT (Browse shelf) 1 Available SOMAC,37001,03,CL 5000034637

Unit 1: The process and challenge of communication - 1. Setting the stage for effective communication - 2. Choosing the right words - 3. Developing sentences and paragraphs -- Unit 2: Basics for communicating effectively - 4. Developing listening and speaking skills - 5. Planning and organizing business messages - 6. Using technology to improve communication - 7. Formatting business messages -- Unit 3: Effective messages - 8. Goodwill principles and goodwill messages - 9. Messages for inquiries and requests - 10. Claim and adjustment messages - 11. Persuasive messages - 12. Order, credit, and collection messages -- Unit 4: Reports and media communications - 13. Developing memos and memo reports - 14. Creating press releases, newsletters, and letters to public officials - 15. Constructing and presenting reports - 16. Preparing meeting communication -- Unit 5: Employment communication - 17. Starting the employment process - 18. Selling yourself to employers.