Taylor's Library

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Empowerment : HR strategies for service excellence / Conrad Lashley.

by Lashley, Conrad.

Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.3 LAS] (1).
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Customer mania! : it's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard, Fred Finch.

by Blanchard, Kenneth H | Ballard, Jim, 1933- | Finch, Frederic E.

Publisher: New York : Free Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BLA] (1).
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Supply chain management : strategy, planning, and operations / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 2nd. ed., Int. ed.Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO] (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 3rd ed., Eastern economy ed.Publisher: New Delhi : Prentice-Hall of India, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO] (1).
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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.

by Heppell, Michael.

Publisher: Harlow, England : Pearson / Prentice Hall Business, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HEP] (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: Sixth edition.Global edition.Publisher: Boston, MA : Pearson, [2016]Copyright date: ©2016Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2016] (3).
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Supply chain management : strategy, planning and operation / Sunil Chopra.

by Chopra, Sunil, 1960- [author.].

Edition: Seventh edition.Publisher: New York, NY : Pearson, [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2019] (2).
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Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.

by Pigues, D. Keith | Alderman, Jerry D.

Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIG 2010] (2).
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Service is front stage : positioning services for value advantage / by James Teboul.

by Teboul, James, 1940-.

Publisher: Hampshire [England] : Palgrave Macmillan : Insead Business Press, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 TEB] (1).
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Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos.

by Osterwalder, Alexander [author.] | Pigneur, Yves [author.] | Bernarda, Gregory [author.] | Smith, Alan [author.] | Papadakos, Trish [designer].

Publisher: Hoboken, New Jersey : John Wiley & Sons, [2014]Copyright date: ©2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4012 OST 2014] (1).
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Supply chain management : strategy, planning, and operations / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 3rd edition.International edition.Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, [2007]Copyright date: ©2007Other title: Strategy, planning, & operations.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO] (2).
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Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.

by Evenson, Renee, 1951-.

Publisher: New York : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.31245 EVE 2012] (2).
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Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.].

by Hoffman, Douglas K.

Edition: Asia-Pacific ed.Publisher: South Melbourne, Vic. : Cengage Learning, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 SER 2010] (1).
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The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll.

by Carroll, Becky, 1966-.

Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CAR 2011] (2).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 5th ed.Publisher: Boston, MA : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2013] (4).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 5th ed.Publisher: Boston, MA : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2013] (2).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: Sixth edition.Publisher: Boston : Pearson, [2016]Copyright date: ©2016Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2016] (3).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 4th ed.Publisher: Boston : Prentice Hall, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2010] (1).
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