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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 3rd ed., Eastern economy ed.Publisher: New Delhi : Prentice-Hall of India, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO] (1).
The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll.

by Carroll, Becky, 1966-.

Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CAR 2011] (2).
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael.

Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3).