Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
By: D'Ausilio, Rosanne.
Contributor(s): ebrary, Inc
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Series: Customer access management: Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Edition: 4th ed.Description: xviii, 212 p. : ill.Subject(s): Customer services -- Management | Call centers -- ManagementGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
Includes bibliographical references (p. 138-140) and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.