QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson.
Contributor(s): Gustafsson, Anders | ebrary, Inc
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Series: International journal of service industry management ; v.16, no. 2.Publisher: Bradford, England : Emerald Group Pub, c2005Description: 85 p.Subject(s): Customer services -- Management | Service industriesGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.