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QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.

Contributor(s): Evardsson, Bo | Gustafsson, Anders | ebrary, Inc.
Series: Managing service quality an international journal ; v.15, no. 2.Publisher: Bradford, England : Emerald Group Pub, c2005Description: 91 p.Subject(s): Customer services -- Management | Service industriesGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.