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		Current issues and development in hospitality and tourism satisfaction / John A. Williams editors. by Williams, John A. (John Alan) \| Uysal, Muzaffer. Publisher: Binghamton, NY : Haworth Hospitality Press, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94 CUR 2003] (3). Place hold
		Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. by Noe, Francis P, 1939- \| Uysal, Muzaffer \| Magnini, Vincent P. Publisher: London; New York : Routledge, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 NOE 2010] (1). Place hold

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