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		Management by process [electronic resource] : a roadmap to sustainable business process management / by John Jeston and Johan Nelis. by Jeston, John \| Nelis, Johan \| ScienceDirect (Online service). Edition: 1st ed.Publisher: Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, 2008Online access: An electronic book accessible through the World Wide Web; click for information Availability: Items available for reference: Taylor's Library-TU [Call number: 658.4063] (1).
		Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis. by Jeston, John \| Nelis, Johan. Edition: 2nd ed.Publisher: Oxford, UK : Butterworth-Heinemann, 2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4063 JES] (1). Place hold

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