Empowerment : HR strategies for service excellence / Conrad Lashley.
By: Lashley, Conrad.
Series: Hospitality, leisure, and tourism series. Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Description: xvii, 300 p. : ill. ; 24 cm.ISBN: 0750652446.Subject(s): Service industries -- Management | Service industries -- Quality control | Customer services -- ManagementDDC classification: 658.3Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 24 , Side 2, TierNo 4, BayNo 6 |
658.3 LAS (Browse shelf) | 1 | Available | SHTEx,70002,03,CL | 5000034970 |
Includes bibliographical references (p. [277]-293) and index.