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Destination benchmarking : concepts, practices, and operations / M. Kozak.

by Kozak, Metin, 1968-.

Publisher: Oxon, UK : CABI Pub., c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 910.684 KOZ] (1).
Benchmarks in hospitality and tourism / Sungsoo Pyo, editor.

by Pyo, Sungsoo.

Publisher: Binghamton, NY : Haworth Hospitality Press, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940684 SUN] (1).
Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / Karl W. Wöber.

by Wöber, Karl W.

Publisher: Oxon, UK : CABI Pub., 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 WOB] (1).
Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

by Anton, Jon | Gustin, David, 1962- | ebrary, Inc.

Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).
2nd International Research Conference of the Multinational Alliance for the Advancement of Organizational Excellence [electronic resource].

by ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking basics [electronic resource] : looking for a better way / James G. Patterson.

by Patterson, James G | ebrary, Inc.

Publisher: Menlo Park, Calif. : Crisp Publications, c1996Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.5/62] (1).
Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.

by Graham, Ben B | ebrary, Inc.

Publisher: Hoboken, N.J. : Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.4/02] (1).
Driving your company's value [electronic resource] : strategic benchmarking for value / Michael J. Mard ... [et al.].

by Mard, Michael J | ebrary, Inc.

Publisher: Hoboken, N.J. : John Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.4/013] (1).
The multinational alliance for the advancement of organizational excellence [electronic resource] : 3rd international conference, University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information / Guest editor, Professor Doug Hensler.

by Hensler, Doug | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Corporate environmental benchmarking [electronic resource] / guest editor, Joseph Sarkis.

by Sarkis, Joseph | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking the management of operations and information systems [electronic resource] / guest editor Siau Ching Lenny Koh and S.M. Saad.

by Koh, Siau Ching Lenny | Saad, S. M | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking in health [electronic resource] / guest editors Graham Francis and Stewart Lawrence.

by Francis, Graham | Lawrence, Stewart | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking in health [electronic resource] / guest editors Graham Francis and Stewart Lawrence.

by Francis, Graham | Lawrence, Stewart | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking in total quality management [electronic resource] / guest editors: Professor Fiorenzo Franceschini and Dr. Maurizio Galetto.

by Franceschini, Fiorenzo | Galetto, Maurizio | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking an international journal. Vol. 12, No. 2, Benchmarking in civil aviation / [electronic resource] / Guest editors: Graham Francis and Ian Humphreys.

by Francis, Graham | Humphreys, Ian | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking the human side of the business enterprise [electronic resource] / Guest editors: Matthew H. Roy and Sanjiv S. Dugal.

by Dugal, Sanjiv S | Roy, Matthew H | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Benchmarking in tourism and hospitality industries [electronic resource] : the selection of benchmarking partners / Karl W. Wöber.

by Wöber, Karl W | ebrary, Inc.

Publisher: Oxford, U.K. : CABI Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 338.4/791/068] (1).
Benchmarking in services [electronic resource] / guest editors, Jaideep G. Motwani and Victor E. Sower.

by Motwani, Jaideep G | Sower, Victor E | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Destination benchmarking [electronic resource] : concepts, practices, and operations / Metin Kozak.

by Kozak, Metin, 1968- | ebrary, Inc.

Publisher: Cambridge, MA : CABI Pub., c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 910/.68/4] (1).
Best practices in planning and performance management : radically rethinking management for a volatile world / David A.J. Axson.

by Axson, David A. J.

Edition: 3rd ed.Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4012 AXS 2010] (2).