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IT organization : building a worldclass infrastructure / Harris Kern, Stuart Galup, Guy Nemiro

By: Kern, Harris.
Contributor(s): Galup, Stuart [(j.a.)] | Nemiro, Guy [(j.a.)].
Series: Harris Kern's Enterprise computing institute. Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2000Description: xiii, 172 p. ; 25 cm.ISBN: 0130222984.Subject(s): Client/server computing -- Management | Information technology -- ManagementDDC classification: 658.05
Contents:
Preface. - Ch.1. Introduction - Ch.2. What we found in our travels - Ch.3. The CIO's role - Ch.4. Case studies - Ch.5. The problems short-listed - Ch.6. Learn from the past to build the future - Ch.7. Building a worldclass infrastructure - Ch.8. The new order - Ch.9. The organization for the twenty-first century - Epilogue. The "Worldclass" infrastructure. - Appendix A. Frequently-Asked Questions. - Appendix B. Infrastructure Assessment Program. - Appendix C. Service Level Agreements. - Appendix D. Internal Support Agreement. - Appendix E. Marketing Materials for an Internal Audience. - Bibliography. - Index
Summary: Few organizations are achieving their goals, availability, and serviceability in distributed environments-and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures ? IT Organization : Building a Worldclass Infrastructures delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to : Design your organization to deliver "any data", anywhere, anytime" ; Combine main frame-class discipline with twenty-first century flexibility ; Treat your network like you treat your data center ; Organize around business-critical support functions instead of trendy technologies ; Establish standards without imposing rigidity - and achieve descipline without bureaucracy ; Overcome the myths that prevent IT organizations from succeeding - Back cover
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Preface. - Ch.1. Introduction - Ch.2. What we found in our travels - Ch.3. The CIO's role - Ch.4. Case studies - Ch.5. The problems short-listed - Ch.6. Learn from the past to build the future - Ch.7. Building a worldclass infrastructure - Ch.8. The new order - Ch.9. The organization for the twenty-first century - Epilogue. The "Worldclass" infrastructure. - Appendix A. Frequently-Asked Questions. - Appendix B. Infrastructure Assessment Program. - Appendix C. Service Level Agreements. - Appendix D. Internal Support Agreement. - Appendix E. Marketing Materials for an Internal Audience. - Bibliography. - Index

Few organizations are achieving their goals, availability, and serviceability in distributed environments-and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures ? IT Organization : Building a Worldclass Infrastructures delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to : Design your organization to deliver "any data", anywhere, anytime" ; Combine main frame-class discipline with twenty-first century flexibility ; Treat your network like you treat your data center ; Organize around business-critical support functions instead of trendy technologies ; Establish standards without imposing rigidity - and achieve descipline without bureaucracy ; Overcome the myths that prevent IT organizations from succeeding - Back cover