Taylor's Library

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Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].

by Darmawan, Budi | Cox, Kimberly | Ragab, Bahaeldin | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc.

Edition: 1st ed.Publisher: Austin, TX : IBM, International Technical Support Organization, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658/.0285] (1).
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IBM e-business technology, solution, and design overview [electronic resource] / [Brian R. Smith ... et al.].

by Smith, Brian Robert, 1962- | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc.

Edition: Student ed.Publisher: Rochester, NY : IBM, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/72/0285] (1).
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Introducing IBM Tivoli service level advisor [electronic resource] / [Edson Manoel ... et al.].

by Manoel, Edson | ebrary, Inc.

Edition: 1st ed.Publisher: [San Jose, Calif.?] : IBM International Technical Support Organization, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 004/.068] (1).
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Business performance management [electronic resource] : meets business intelligence / Chuck Ballard et al.

by Ballard, Chuck | White, Colin | McDonald, Steve | Mylymaki, Jussi | McDowell, Scott | Goerlich, Otto | Neroda, Annie | ebrary, Inc.

Publisher: San Jose, CA : IBM, 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.4/72] (1).
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