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Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].

by Darmawan, Budi | Cox, Kimberly | Ragab, Bahaeldin | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc.

Edition: 1st ed.Publisher: Austin, TX : IBM, International Technical Support Organization, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658/.0285] (1).
Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.].

by Manoel, Edson | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc.

Edition: 1st ed.Publisher: Austin, TX : IBM, International Technical Support Organization, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available