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What customers want : using outcome-driven innovation to create breakthrough products and services / Anthony Ulwick.

by Ulwick, Anthony W, 1957-.

Publisher: N.Y. : McGraw-Hill, c2005Availability: Items available for loan: TC External Storage [Call number: 658.575 ULW] (1).
The mind of the strategist : the art of Japanese business / Kenichi Ohmae.

by Ōmae, Ken'ichi, 1943-.

Publisher: New York : McGraw-Hill, [1982]Copyright date: ©1982Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4012 OHM 1982] (4), TC External Storage [Call number: 658.4012 OHM] (1).