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		Fundamentals of total quality management : process analysis and improvement / Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji. by Dahlgaard, J. J \| Kristensen, Kai \| Kanji, Gopal K. Publisher: London : Taylor & Francis, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4013 DAH 1998] (1). Place hold
		Fundamentals of total quality management [electronic resource] : process analysis and improvement / Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji. by Dahlgaard, J. J \| Kristensen, Kai \| Kanji, Gopal K. Publisher: London ; New York : Taylor & Francis, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.4013] (1).

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