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Telephone courtesy & customer service / Lloyd Finch.
by Finch, Lloyd C. Edition: 3rd ed.Publisher: Boston, Mass. : Crisp Publications / Course Technology, c2000Other title: Telephone courtesy and customer service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FIN]
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Killer words of customer service [videorecording] / written by Richard H. Friedman ; produced by David L. Friedman ; directed by Deeds Bonham.
by Friedman, Nancy | Friedman, Richard H | Friedman, David L | Bonham, Deeds | Telephone "Doctor" (Firm). Publisher: St. Louis, MO : Australia : Telephone "Doctor" ; Mind Resources [distributor], 2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 651.73 KIL 2014]
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Essential telephoning in English : student's book / Barbara Garside, Tony Garside.
by Garside, Barbara | Garside, Tony [(j.a.)]. Publisher: Cambridge : Cambridge University Press, 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 428.34071 GAR]
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Effective telephoning / Jeremy Comfort with York Associates.
by Comfort, Jeremy | York Associates (Firm). Publisher: Oxford : Oxford University Press, 1996Availability: Items available for loan: Taylor's Library-TU
[Call number: 651.73 COM]
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Basic telephone training : a basic course in telephone language and skills / Anne Watson-Delestree
by Watson-Delestrée, Anne. Publisher: Hove, UK : Language Teaching Publications, c1992Availability: Items available for loan: Taylor's Library-TU
[Call number: 651.73 WAT]
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Telephone sales for dummies [electronic resource] / by Dirk Zeller.
by Zeller, Dirk | ebrary, Inc. Publisher: Hoboken, NJ : Wiley, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Knock your socks off prospecting [electronic resource] : how to cold call, get qualified leads, and make more money / by William "Skip" Miller & Ron Zemke.
by Miller, William, 1955- | Zemke, Ron | ebrary, Inc. Publisher: New York : American Management Association, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/72]
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The telecom handbook [electronic resource] : understanding telephone systems & services / by Jane Laino.
by Laino, Jane | ebrary, Inc. Edition: 4th ed.Publisher: New York : Berkeley, Calif. : CMP Books ; Distributed in the U.S. by Publishers Group West, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.2/7]
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Selling to anyone over the phone [electronic resource] / Renee P. Walkup, with Sandra McKee ; foreword by Karen Robinson.
by Walkup, Renee P, 1957- | McKee, Sandra L, 1952- | ebrary, Inc. Publisher: New York : American Management Association, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/72]
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Integrity in mobile phone financial services [electronic resource] : measures for mitigating risks from money laundering and terrorist financing / Pierre-Laurent Chatain ... [et al.].
by Chatain, Pierre-Laurent, 1961- | World Bank | ebrary, Inc. Publisher: Washington, D.C. : World Bank, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 332.1/70684]
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Telecommunications challenges in developing countries [electronic resource] : asymmetric interconnection charges for rural areas / Andrew Dymond.
by Dymond, Andrew, 1947- | ebrary, Inc. Publisher: Washington, DC : World Bank, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 384.6/4]
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Telephone calls [electronic resource] : unity and diversity in conversational structure across languages and cultures / edited by Kang Kwong Luke, Theodossia-Soula Pavlidou.
by Luke, Kang Kwong | Pavlidou, Theodossia | ebrary, Inc. Publisher: Philadelphia, PA : J. Benjamins, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 302.3/46]
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Global connect [electronic resource] : telecommunications, cell communications, Internet connectivity, mobile connectivity, 175 countries / Myron Manly, managing editor ; Paul Denegri ... [et al.].
by Manley, Myron, 1967- | ebrary, Inc. Edition: 4th ed.Publisher: Novato, CA : World Trade Press, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 384/.029]
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