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Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

By: Anton, Jon.
Contributor(s): Gustin, David, 1962- | ebrary, Inc.
Series: Customer access management: Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Description: viii, 84 p. : ill. ; 23 cm.Subject(s): Call centers -- United States -- Management | Benchmarking (Management) -- United StatesGenre/Form: Electronic books. DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
Item type Current location Call number Status Date due Barcode
658.8/12 (Browse shelf) Available

Includes bibliographical references (p. 75-76) and index.

TSLHHL

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.