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Activity-Based management : for service industries, goverment entities, and nonprofit organizations / James A. Brimson, John Antos
by Antos, John. Publisher: New York : Wiley, c1994Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.1552 BRI]
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Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render.
by Haksever, Cengiz | Render, Barry. Publisher: Indianapolis : FT Press, [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.5 HAK 2013]
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert, 1953- | Clark, Graham, 1949-. Edition: 2nd ed.Publisher: Harlow, England ; New York : FT/Prentice Hall, 2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 JOH]
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Empowerment : HR strategies for service excellence / Conrad Lashley.
by Lashley, Conrad. Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.3 LAS]
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Service management and operations / Cengiz Haksever ... [et al.]
by Haksever, Cengiz. Edition: 2nd ed.Publisher: Upper Saddle River, NJ : Prentice Hall, c2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.21 SER]
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Services management : an integrated approach/ edited by Bart Van Looy , Paul Gemmel, Roland Van Dierdonck Edition: 2nd ed.Publisher: Harlow, England : Pearson, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.9 SER]
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Yield management : strategies for the service industries / edited by Anthony Ingold, Una McMahon-Beattie, Ian Yeoman.
by Ingold, Anthony | McMahon-Beattie, Una | Yeoman, Ian. Edition: 2nd ed.Publisher: London : Continuum : South-Western/Cengage Learning, 2000Other title: Yield management : strategies for the service industries.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 YIE 2000]
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Service is front stage : positioning services for value advantage / by James Teboul.
by Teboul, James, 1940-. Publisher: Hampshire [England] : Palgrave Macmillan : Insead Business Press, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 TEB]
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Understanding services management : integrating marketing, organisational behaviour, operations and human resource management / edited by William J. Glynn and James G. Barnes.
by Glynn, William J | Barnes, James G. Publisher: New Dehli, India : Prentice-Hall of India, 1995 2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4068 UND]
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Gemba kaizen : a commonsense approach to a continuous improvement strategy / Masaaki Imai.
by Imai, Masaaki, 1930-. Edition: 2nd ed.Publisher: New York, NY : McGraw Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 IMA 2012]
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert, 1953- | Clark, Graham, 1949-. Edition: 3rd ed.Publisher: Harlow, England : Financial Times/Prentice Hall, 2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 JOH 2008]
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
by Fitzsimmons, James A | Fitzsimmons, Mona J. Edition: 6th ed. (Int. ed.)Publisher: New York : McGraw-Hill/Irwin, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 FIT 2008]
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Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins.
by Hollins, Bill | Shinkins, Sadie. Publisher: London : SAGE, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4034 HOL 2006]
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Design at your service : how to improve your business with the help of a designer / Xènia Viladàs.
by Viladàs, Xènia. Publisher: Barcelona : Index Books, c2011Other title: How to improve your business with the help of a designer.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.5752 VIL 2011]
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Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.].
by Hoffman, K. Douglas. Edition: Asia-Pacific ed.Publisher: South Melbourne, Vic. : Cengage Learning, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 SER 2010]
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Hospitality management / edited by Tom Baum.
by Baum, Tom. Publisher: Los Angeles : SAGE, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 HOS 2011]
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Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors.
by Macintyre, Mairi | Parry, Glenn | Angelis, Jannis. Publisher: New York, N.Y. : Springer, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 SER 2011]
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Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.
by Fisk, Raymond P | Grove, Stephen J. (Stephen John), 1950- | John, Joby, 1957-. Publisher: Boston : Houghton Mifflin, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 FIS 2008]
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