| 000 | 01319cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls003100017 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226112848.0 | ||
| 008 | 110218s2006 nyu b 001 0 eng | ||
| 020 | _a1856045994 (pbk.) | ||
| 020 | _a9781856045995 (pbk.) | ||
| 039 | 9 |
_a201102181557 _bVLOAD _c200805121111 _dchon ling _y200712151155 _zmazlly |
|
| 082 | 0 | 4 |
_a020.7155 _bTOD |
| 100 | 1 |
_aTodaro, Julie Beth. _928371 |
|
| 245 | 1 | 0 |
_aTraining library staff and volunteers to provide extraordinary customer service / _cby Julie Todaro and Mark L. Smith. |
| 260 |
_aNew York : _bNeal-Schuman Publishers, _cc2006. |
||
| 300 |
_aviii, 160 p. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aDetermining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service. | |
| 650 | 0 |
_aLibrary employees _xIn-service training. |
|
| 650 | 0 |
_aPublic services (Libraries) _926078 |
|
| 650 | 0 | _aCustomer services. | |
| 700 | 1 |
_aSmith, Mark, _d1956- |
|
| 920 | _aGRL : 182502 | ||
| 999 |
_c100292 _d100292 |
||