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082 0 4 _a303.69
_bEUN
100 1 _aEunson, Baden.
_9275
245 1 0 _aConflict Management /
_cBaden Eunson.
260 _aMilton Qld., Australia:
_bJohn Wiley,
_c2007.
300 _axii, 122 p. :
_bill. ;
_c23 cm.
440 0 _aWiley business tools series
504 _aIncludes bibliographical references and index.
505 0 _a1. Conflict- the basics - 2. Conflict development - 3. Approaches to managing conflict - 4. Negotiation - the basics - 5. Positions, concessions and interests - 6. Getting ready to negotiate - 7. Negotiation styles - 8. Negotiation tools and planning.
650 0 _aConflict management.
920 _aTCHT : 666538
999 _c102123
_d102123