| 000 | 00967cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls003226327 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226113234.0 | ||
| 008 | 111110s2011 njua b 001 0 eng d | ||
| 020 | _a9780470920107 (hbk.) | ||
| 039 | 9 |
_a201603241737 _bmalathy _c201206201554 _dshuhada _c201206201541 _dshuhada _c201201211039 _dshuhada _y201111101447 _zmalathy |
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| 082 | 0 | 4 |
_a659.202854678 _bDEL 2011 |
| 100 | 1 |
_aDelahaye Paine, Katie, _d1952- _957543 |
|
| 245 | 1 | 0 |
_aMeasure what matters : _bonline tools for understanding customers, social media, engagement, and key relationships / _cKatie Delahaye Paine ; William T. Paarlberg, editor. |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2011. |
||
| 300 |
_axx, 252 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _xResearch. |
|
| 650 | 0 |
_aSocial media _xResearch. |
|
| 650 | 0 |
_aMeasurement. _942554 |
|
| 920 | _aTBS : 176142 | ||
| 921 | _aSOC : 183894 | ||
| 999 |
_c105719 _d105719 |
||