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| 001 | vtls003153777 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226113944.0 | ||
| 008 | 110218s2008 nyua b 001 0 eng | ||
| 020 | _a0071497048 (hbk.) | ||
| 020 | _a9780071497046 (hbk.) | ||
| 039 | 9 |
_a201102181228 _bVLOAD _c201008251834 _dkomathi _c201002231832 _dshuhada _c201001291858 _dshuhada _y200911041730 _zmalathy |
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_a658.812 _bAZE |
| 100 | 1 |
_aAzevedo, Abaetê de. _936862 |
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| 245 | 1 | 0 |
_aCustomer obsession : _bhow to acquire, retain, and grow customers in the new age of relationship marketing / _cby Abaete de Azevedo and Ricardo Pomeranz. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2008. |
||
| 300 |
_axi, 226 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 217-220) and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aConsumers. | |
| 650 | 0 | _aMarketing. | |
| 700 | 1 |
_aPomeranz, Ricardo. _936217 |
|
| 920 | _aMCS : 138676 | ||
| 999 |
_c124605 _d124605 |
||