| 000 | 00913cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls003157589 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226114237.0 | ||
| 008 | 110218s2009 nyua b 001 0 eng | ||
| 020 | _a9780814413333 (hbk.) | ||
| 020 | _a0814413331 (hbk.) | ||
| 039 | 9 |
_a201102181510 _bVLOAD _c201101061142 _dwilmina _y201006171701 _zwilmina |
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| 082 | 0 | 0 |
_a658.812 _bGOO 2009 |
| 100 | 1 |
_aGoodman, John A. _938581 |
|
| 245 | 1 | 0 |
_aStrategic customer service : _bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits / _cJohn A. Goodman. |
| 260 |
_aNew York : _bAmerican Management Association, _cc2009. |
||
| 300 |
_axiv, 256 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer relations _xManagement. _915515 |
|
| 920 | _aADTP : 154188 | ||
| 921 | _aGENLS : 145193 | ||
| 999 |
_c129301 _d129301 |
||