| 000 | 00803cam a2200241 a 4500 | ||
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| 001 | vtls003221120 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226114618.0 | ||
| 008 | 110723s2007 nyua 001 0 eng | ||
| 020 | _a0071484213 (pbk.) | ||
| 020 | _a9780071484213 (pbk.) | ||
| 039 | 9 |
_a201109231048 _bpushpa _c201109131722 _dizani _y201107231017 _zmalathy |
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| 082 | 0 | 4 |
_a658.812 _bGLA 2007 |
| 100 | 1 |
_aGlanz, Barbara A. _940152 |
|
| 245 | 1 | 0 |
_aCare packages for your customers : _ban idea a week to enhance customer service / _cBarbara A. Glanz. |
| 260 |
_aNew York, N.Y. : _bMcGraw-Hill, _cc2007. |
||
| 300 |
_axxi, 201 p. : _bill. ; _c21 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer loyalty. _911219 |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 920 | _aBDP : 168378 | ||
| 999 |
_c135383 _d135383 |
||