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008			110707s2008 enka ob 001 0 eng d
020			_a9780750687539
020			_a0750687533
035			_a(OCoLC)474952089
035			_a(OCoLC)ocn474952089
037			_a153059:153216 _bElsevier Science & Technology _nhttp://www.sciencedirect.com
039		9	_a201107071654 _bazura _y201107071622 _zazura
040			_aOPELS _beng _cOPELS
049			_aTEFA
050	1	4	_aTX911.3.M27 _bH36 2008
082	0	4	_a647.068 _222
245	0	0	_aHandbook of hospitality operations and IT _h[electronic resource] / _cedited by Peter Jones.
246	3	0	_aHospitality operations and IT
250			_a1st ed.
260			_aOxford, UK ; _aBurlington, MA : _bButterworth Heinemann, _c2008.
300			_axvi, 432 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
505	0		_aOperations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk).
505	0		_aOperations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.
533			_aElectronic reproduction. _bAmsterdam : _cElsevier Science & Technology, _d2009. _nMode of access: World Wide Web. _nSystem requirements: Web browser. _nTitle from title screen (viewed on Dec. 3, 2009). _nAccess may be restricted to users at subscribing institutions.
650		0	_aHospitality industry _xManagement. _95110
655		7	_aElectronic books. _2local
700	1		_aJones, Peter, _d1951- _911780
710	2		_aScienceDirect (Online service) _951491
776	1		_cOriginal _z0750687533 _z9780750687539 _w(OCoLC)191245011
856	4	0	_uhttps://ezproxy.taylors.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750687539 _zAn electronic book accessible through the World Wide Web; click for information
994			_aC0 _bTEF
999			_c138841 _d138841