| 000 | 00920cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | vtls003224828 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115021.0 | ||
| 008 | 111024s2011 enk 001 0 eng d | ||
| 020 | _a9781408139929 (pbk.) | ||
| 020 | _a1408139928 (pbk.) | ||
| 039 | 9 |
_a201112221632 _bpushpa _y201110241735 _zmalathy |
|
| 082 | 0 | 4 |
_a658.812 _bOWT 2011 |
| 100 | 1 |
_aOwton, Avril _956867 |
|
| 245 | 1 | 0 |
_aDelighting your customers-- on a shoestring : _bdelivering excellent customer service without breaking the bank / _cAvril Owton. |
| 250 | _aRev. ed. | ||
| 260 |
_aLondon : _bBloomsbury, _c2011. |
||
| 300 |
_aix, 144 p. ; _c20 cm. |
||
| 490 | 1 | _aBusiness on a shoestring | |
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aSmall business _xManagement. _926059 |
|
| 650 | 0 |
_aSmall business _xCustomer services. |
|
| 830 | 0 | _aBusiness on a shoestring. | |
| 920 | _aGENLS : 174596 | ||
| 999 | _c141883 | ||