| 000 | 00812nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls003225614 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115036.0 | ||
| 008 | 111103s2011 gw a b 001 0 eng d | ||
| 020 | _a9783642164743 (hbk.) | ||
| 020 | _a9783642164750 (ebk.) | ||
| 039 | 9 |
_a201201251107 _bwilmina _c201201161631 _dizani _y201111031139 _zmalathy |
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| 082 | 0 | 4 |
_a658.812 _bWIL 2011 |
| 100 | 1 | _aWilde, Silvio. | |
| 245 | 1 | 0 |
_aCustomer knowledge management : _bimproving customer relationship through knowledge application / _cSilvio Wilde. |
| 260 |
_aHeidelberg : _bSpringer, _cc2011. |
||
| 300 |
_axvi, 143 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aKnowledge management | |
| 650 | 0 |
_aCustomer relations _xManagement _915515 |
|
| 920 | _aBDP : 175301 | ||
| 999 |
_c142320 _d142320 |
||