| 000 | 00868cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls003226136 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115045.0 | ||
| 008 | 111108s2012 nyu 001 0 eng | ||
| 020 | _a9780071775267 (hbk.) | ||
| 020 | _a0071775269 (hbk.) | ||
| 039 | 9 |
_a201201131631 _bpushpa _c201201110957 _dizani _y201111081348 _zmalathy |
|
| 082 | 0 | 4 |
_a658.802 _bIMB 2012 |
| 100 | 1 | _aImbriano, Lou. | |
| 245 | 1 | 0 |
_aWinning the customer : _bturn consumers into fans and get them to spend more / _cLou Imbriano, Elizabeth King. |
| 260 |
_aNew York, N.Y. : _bMcGraw-Hill, _cc2012. |
||
| 300 |
_axxi, 214 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aMarketing. | |
| 650 | 0 | _aCreative ability in business. | |
| 650 | 0 |
_aConsumer satisfaction. _98443 |
|
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aKing, Elizabeth. | |
| 920 | _aMIF : 175903 | ||
| 999 |
_c142546 _d142546 |
||