000			02423cgm a2200337 a 4500
001			vtls003228673
003			MY-SjTCS
005			20200226115128.0
007			vd cvairu
008			111230s2009 vra020 |00 vueng d
039		9	_a201203221801 _bshuhada _c201203221758 _dshuhada _c201202221611 _dizani _y201112301647 _zmalathy
082	0	4	_a658.3145 _bUND 2009
245	0	0	_aUnderstanding the nature of conflict _h[videorecording].
260			_aBendigo, Vic. : _bVideo Education Australasia, _c2009.
300			_a1 videodisc (20 min.) : _bsd., col. ; _c4 3/4 in.
508			_aDirector, Jim Curlis ; Producer, Eu-hua Chua ; executive producer, Simon Garner ; writer, Stephen Scoglio.
511	1		_aVoice over, Adam Mattaliano, Melissa Tamraz.
520			_aConflict occurs in any workplace, and always needs to be carefully managed. In many ways, there is a greater potential for conflict to occur in an aged care environment than in a number of other workplaces. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. There is generally a range of emotions and issues involved in the care of vulnerable people, and aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. This program serves as an excellent introduction to conflict in an aged care environment. It defines conflict in various forms, and explores conflicting situations specific to the aged care industry. A range of skills needed for conflict resolution are examined, and the program finishes with a look at behaviours that elicit resistance, and those that elicit cooperation. This program is an excellent learning resource for nurses, and students undertaking courses related to working in other roles in the aged care industry. It also serves as an engaging professional development aid for staff of aged care facilities.
538			_aDVD.
650		0	_aConflict management.
650		0	_aMedical care _xDecision making. _955524
650		0	_aOlder people _xCare. _920053
700	1		_aCurlis, Jim. _955599
700	1		_aChua, Eu-Hua. _955575
700	1		_aGarner, Simon. _922771
700	1		_aScoglio, Stephen. _955601
700	1		_aMattaliano, Adam.
700	1		_aTamraz, Melissa.
710	2		_aVideo Education Australasia. _99578
920			_aGENLS : 178355
999			_c143631 _d143631