000			01784nam a2200349Ia 4500
001			vtls003229236
003			MY-SjTCS
005			20200508124534.0
006			a|||||s|||||||||||
007			cr||||
008			120216s2011 nyuad sb 001 0 eng d
020			_a9780203841983 (ebk : PDF)
039		9	_a201304251737 _bfadzli0512 _c201203301200 _dmalathy _y201202161508 _zshuhada
043			_an-us---
082	0	4	_a332.170688
100	1		_aLubin, Paul C.
245	1	0	_aProtecting main street _h[electronic resource] : _bmeasuring the customer experience in financial services for business and public policy / _cPaul C. Lubin.
260			_aNew York : _bRoutledge, _c2011.
300			_a1 online resource (xvi, 109 p.) : _bill.
504			_aIncludes bibliographical references and index.
505	0		_a1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue.
530			_aAlso available in print edition.
538			_aMode of access: World Wide Web.
650		0	_aConsumer credit _zUnited States.
650		0	_aMortgage loans _zUnited States. _926599
650		0	_aBank loans _zUnited States.
650		0	_aFinancial institutions _xCustomer service.
655		7	_aElectronic books. _2lcsh
776	1		_z9780415996013
776	1		_z0415996015
856	4	0	_uhttps://ezproxy.taylors.edu.my/login?url=http://www.tandfebooks.com/isbn/978-0-415-99601-3 _zAn electronic book accessible through the World Wide Web;
999			_c143992 _d143992