| 000 | 01058cam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | vtls003251830 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115140.0 | ||
| 008 | 130517t20132013njua 001 0 eng | ||
| 020 | _a9781118071809 (hardback) | ||
| 039 | 9 |
_a201801021045 _bVLOAD _c201710311751 _dshuhada _c201305271049 _dshuhada _c201305211846 _dshuhada _y201305171552 _zmalathy |
|
| 040 | _erda | ||
| 082 | 0 | 4 |
_a647.94068 _bBAG 2013 |
| 100 | 1 |
_aBagdan, Paul J., _d1970- _968526 |
|
| 245 | 1 | 0 |
_aGuest service in the hospitality industry / _cPaul Bagdan. |
| 264 | 1 |
_aHoboken, New Jersey : _bJohn Wiley & Sons, Inc., _c[2013] |
|
| 264 | 4 | _c©2013 | |
| 300 |
_axvii, 298 pages : _billustrations ; _c25 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aHospitality industry _xManagement. _95110 |
|
| 650 | 0 |
_aHospitality industry _xCustomer services. _911707 |
|
| 650 | 0 |
_aHospitality industry _xQuality control. |
|
| 920 | _aCALSH : 198440 | ||
| 921 | _aSHTE : 229580 | ||
| 999 |
_c143995 _d143995 |
||