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001 | vtls003230282 | ||
003 | MY-SjTCS | ||
005 | 20200226115205.0 | ||
007 | co mg|---uunuu | ||
008 | 120416s2011 xx d 000 0 eng d | ||
039 | 9 |
_a201809071417 _bVLOAD _c201809071232 _dVLOAD _c201807251611 _dAUTHORITY _c201204171517 _dshuhada _y201204161129 _zshuhada |
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082 | 0 | 4 |
_a658.81209595 _bMEM 2011 |
099 |
_aMALAYSIANA _e658.81209595 |
||
100 | 1 | _aMemarzadeh, Faranak. | |
245 | 1 | 0 |
_aOnline complaining behavior _h[electronic resource] : _bthe case of reviews from trip advisor on Kuala Lumpur luxury hotels / _cFaranak Memarzadeh. |
260 | _c2011. | ||
300 |
_a1 CD-ROM ; _c4 3/4 in. |
||
500 | _aThis dissertation is submitted in partial fulfilment of the requirements of the Université de Toulouse II -Le Mirail for the award of Professional Master in International Hospitality and Tourism Management. | ||
500 | _aMain supervisor: Erdogan H. Ekiz. | ||
502 | _aThesis (Professional Master in International Hospitality and Tourism Management)--Taylor's Graduate School of Hospitality and Tourism, Taylor's University, 2011. | ||
520 | _aThis research has focused on group of guests who rely on online feedbacks when they want to choose the accommodation in their trips. Although increasing number of researches have been done on the use of internet in sharing experiences; however, limited knowledge of how hotel guests distribute their dissatisfying purchase experiences on the internet exists. This research's findings are based on two phases of study: first include a qualitative study of 320 complaints posted on TRIPADVISOR for Kuala Lumpur luxury hotels. Phase two of this research is followed with quantitative analysis of those constructs which consists of frequency test and descriptive analyses of the statement provided by guests. | ||
610 | 2 | 0 |
_aTaylor's University (Subang Jaya, Selangor, Malaysia) _xDissertations _960301 |
650 | 0 |
_aConsumer complaints _zMalaysia _zKuala Lumpur. _960304 |
|
650 | 0 |
_aHotels _zMalaysia _zKuala Lumpur. _960305 |
|
700 | 1 | _aEkiz, Erdogan H. | |
710 | 2 |
_aUniversité de Toulouse-Le Mirail. _923205 |
|
920 | _aSHT : 180899 | ||
999 |
_c144674 _d144674 |