| 000 | 01221cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | vtls003244479 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115338.0 | ||
| 008 | 121025s2013 nyua b 001 0 eng d | ||
| 020 | _a9781848729490 (hbk) | ||
| 039 | 9 |
_a201212311448 _bshuhada _c201212311443 _dshuhada _y201210251145 _zmalathy |
|
| 082 | 0 | 4 |
_a331.256 _bEMO 2013 |
| 245 | 0 | 0 |
_aEmotional labor in the 21st century : _bdiverse perspectives on the psychology of emotion regulation at work / _cedited by Alicia Grandey, James Diefendorff, Deborah E. Rupp. |
| 260 |
_aNew York ; _aLondon : _bRoutledge, _c2013 . |
||
| 300 |
_axix, 323 p. : _bill. ; _c24 cm. |
||
| 490 | 1 |
_aOrganization and management ; _v48 |
|
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aEmployees _xAttitudes. _932187 |
|
| 650 | 0 |
_aNonverbal communication in the workplace. _942827 |
|
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aInterpersonal relations. | |
| 650 | 0 |
_aPsychology, Industrial. _9716 |
|
| 700 | 1 |
_aGrandey, Alicia. _965372 |
|
| 700 | 1 |
_aDiefendorff, James. _965373 |
|
| 700 | 1 |
_aRupp, Deborah E., _d1975- _965374 |
|
| 830 | 0 |
_aOrganization and management series (Routledge (Firm)) ; _v48. _967638 |
|
| 920 | _aSHT : 189051 | ||
| 999 | _c147168 | ||