| 000 | 00990nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls003251886 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115619.0 | ||
| 008 | 130521r20122010ne a b 001 0 eng d | ||
| 020 | _a9789063692797 (pbk.) | ||
| 039 | 9 |
_a201306071448 _bizani _y201305211106 _zmalathy |
|
| 082 | 0 | 4 |
_a658.812 _bSTI 2012 |
| 100 | 1 | _aStickdorn, Marc. | |
| 245 | 1 | 0 |
_aThis is service design thinking : _bbasics, tools, cases / _c[concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]] |
| 260 |
_aAmsterdam : _bBIS Pub., _c2012. |
||
| 300 |
_a373 p. : _bill. (some col.) ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 340-365) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCreative ability in business. | |
| 650 | 0 |
_aLateral thinking. _913242 |
|
| 650 | 0 |
_aCreative thinking. _9511 |
|
| 700 | 1 | _aSchneider, Jakob. | |
| 700 | 1 | _aAndrews, Kate. | |
| 920 | _aSOD : 198508 | ||
| 999 |
_c150866 _d150866 |
||