000			01773cam a2200337Mi 4500
001			vtls003245873
003			MY-SjTCS
005			20200508124724.0
006			m d
007			cr |n|
008			121122s2012 nyu o 000 0 eng d
020			_a9780814417164 (ebk.)
020			_a0814417167 (ebk.)
035			_a(OCoLC)756484277
035			_a(OCoLC)ocn756484277
039		9	_y201211221617 _zstazrina
082	0	4	_a658.3 _a658.3/1245
100	1		_aEvenson, Renee.
245	1	0	_aCustomer service management training 101 _h[electronic resource] : _bquick and easy techniques that get great results / _cRenée Evenson.
260			_aNew York : _bAMACOM, _cc2012.
300			_a1 online resource (225 p.)
500			_aTitle from e-book home page (viewed Nov. 6, 2011).
505	0		_aUnderstanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward.
650		0	_aCustomer services _xManagement. _923614
650		0	_aTime management.
650		0	_aLeadership.
650		0	_aCommunication in management.
650		0	_aElectronic books.
776	0	8	_iPrint version: _aEvenson, Renee _tCustomer Service Management Training 101 : Quick and Easy Techniques That Get Great Results _dNew York : AMACOM, c2011 _z9780814417157
856	4	0	_uhttps://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=392639 _zAn electronic book accessible through the World Wide Web; click to view
999			_c151252 _d151252