| 000 | 00929nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls003251208 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226115736.0 | ||
| 008 | 130329s2014 nyua b 001 0 eng d | ||
| 020 | _a9780077841201 | ||
| 020 | _a0077841204 | ||
| 020 | _a9780078024078 (hbk.) | ||
| 020 | _a0078024072 (hbk.) | ||
| 039 | 9 |
_a201304241509 _bwilmina _y201303291602 _zmalathy |
|
| 082 | 0 | 4 |
_a658 _bFIT 2014 |
| 100 | 1 |
_aFitzsimmons, James A. _911120 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. |
| 250 | _a8th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2014. |
||
| 300 |
_axviii, 524 p. : _bill. (some col.) ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. _911121 |
|
| 700 | 1 |
_aFitzsimmons, Mona J. _911122 |
|
| 920 | _aSHT : 196984, 196983 | ||
| 999 |
_c153056 _d153056 |
||