| 000 | 01720cam a2200385Ka 4500 | ||
|---|---|---|---|
| 001 | vtls003249681 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200508124743.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 121224s2010 enk ob 001 0 eng d | ||
| 020 | _a9780415578042 (electronic bk.) | ||
| 020 | _a0415578043 (electronic bk.) | ||
| 020 | _a9780203852361 (electronic bk.) | ||
| 020 | _a0203852362 (electronic bk.) | ||
| 035 | _a(OCoLC)679671386 | ||
| 035 | _a(OCoLC)ocn679671386 | ||
| 039 | 9 |
_y201212241419 _zshuhada |
|
| 082 | 0 | 4 |
_a910.68/8 _222 |
| 100 | 1 |
_aNoe, Francis P., _d1939- _956953 |
|
| 245 | 1 | 0 |
_aTourist customer service satisfaction _h[electronic resource] : _ban encounter approach / _cFrancis P. Noe, Muzaffer Uysal and Vincent P. Magnini. |
| 260 |
_aLondon ; _aNew York : _bRoutledge, _c2010. |
||
| 300 | _a1 online resource (ix, 193 p.) | ||
| 490 | 1 |
_aRoutledge advances in tourism ; _v18 |
|
| 504 | _aIncludes bibliographical references ([168]-185) and index. | ||
| 588 | _aDescription based on print version record. | ||
| 650 | 0 |
_aTourism _xManagement. _911619 |
|
| 650 | 0 |
_aHospitality industry _xManagement. _95110 |
|
| 650 | 0 | _aElectronic books. | |
| 700 | 1 |
_aUysal, Muzaffer. _919514 |
|
| 700 | 1 |
_aMagnini, Vincent P. _956954 |
|
| 776 | 0 | 8 |
_iPrint version: _aNoe, Francis P., 1939- _tTourist customer service satisfaction. _dLondon ; New York : Routledge, 2010 _z9780415578042 _w(DLC) 2010005855 _w(OCoLC)526809501 |
| 830 | 0 |
_aRoutledge advances in tourism ; _v18. _914213 |
|
| 856 | 4 | 0 |
_uhttps://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=340075 _zAccessible through the World Wide Web; click to view |
| 999 |
_c153194 _d153194 |
||