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|---|---|---|---|
| 001 | vtls003041632 | ||
| 003 | MY-SjTCS | ||
| 005 | 20200226120135.0 | ||
| 008 | 110218t20012001nyua b 001 0 eng d | ||
| 020 | _a0789007266 (hardback) | ||
| 039 | 9 |
_a201809071430 _bVLOAD _c201606131457 _dpushpa _c201102181504 _dVLOAD _c200701251610 _dpushpa _y200701241505 _zmalathy |
|
| 040 | _erda | ||
| 082 | 0 | 4 |
_a647.940685 _bSER |
| 245 | 0 | 0 |
_aService quality management in hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors. |
| 264 | 1 |
_aNew York : _bHaworth Hospitality Press, _c[2001] |
|
| 264 | 4 | _c©2001. | |
| 300 |
_axvii, 339 pages ; _c23 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 650 | 0 |
_aHospitality industry _xManagement. _95110 |
|
| 650 | 0 |
_aTourism _xManagement. _911619 |
|
| 650 | 0 |
_aLeisure industry _xManagement. |
|
| 650 | 0 |
_aHospitality industry _xQuality control. |
|
| 650 | 0 | _aQuality assurance. | |
| 700 | 1 |
_aKandampully, Jay. _917066 |
|
| 700 | 1 |
_aMok, Connie. _923555 |
|
| 700 | 1 | _aSparks, Beverley. | |
| 920 | _aSHT : 641717, 641718 | ||
| 999 |
_c159558 _d159558 |
||