000 01102cam a2200313 i 4500
001 vtls003256786
003 MY-SjTCS
005 20200226120232.0
008 140717t2013 enka b 001 0 eng d
020 _a9780273732037 (paperback)
039 9 _a201809071351
_bVLOAD
_c201501171003
_dpushpa
_y201407171615
_zmalathy
040 _a027373203X (paperback)
040 _erda
082 0 4 _a338.4068
_bSER 2013
245 0 0 _aService management :
_ban integrated approach /
_cedited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck.
250 _aThird edition.
250 _aServices management.
264 1 _aHarlow, England :
_bPearson,
_c2013.
300 _axxxii, 505 pages :
_billustrations (black and white) ;
_c25 cm
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xManagement.
_911121
700 1 _aGemmel, Paul.
_943942
700 1 _aLooy, Bart van.
_973184
700 1 _aDierdonck, R. van
_q(Roland)
_943889
920 _aUWE : 212512
999 _c161023
_d161023